bt openreach engineer working hours

Openreach creating 5,300 new jobs to speed fibre rollout We have a range of ways to get in touch for new and existing customers. Contact BT | Call us or chat online | BT Help Sockets becoming damp due to flood, spillage or exposure to high levels of steam. BT Openreach SFI2 Engineer Visits. Answered 26 October 2019 You will work long hours and not get paid for them . Noisy faults often dont show up on a line test result. 13h08. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Call us on0800 800 150to discuss your installation. Amount of compensation. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . If you already have an ONT, its very quick to get connected. The re-branding exercise actually started, in a very low-key way, a few short . Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Work programme gives an insight into life as an Openreach engineer And once you've got some experience under your belt, there should be opportunities for overtime. The installation takes around three hours and the Openreach engineer will need access to your property. Response was given fairly soon after initial slection. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Theyll aim to do this within 5 working days of you placing your order. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. This is how life was back then. BT on Twitter: "@richthestag I've checked with Openreach and they've Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. @richthestag. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. on VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. If you cant change your appointment, chat online or call us and we'll do it for you. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. and. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Myself and my team cover the whole of the UK. It also insists that the line is properly fixed. First, Openreach will send an engineer to assess how much work is needed. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Answered: Openreach engineer didn't turn up! | Sky Community There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. So we have a line that works upstairs but he has broken the one we want downstairs. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers Analytical cookies are used to understand how visitors interact with the website. The application process - Apprentices - Early careers - BT 8.40 for each calendar day that the service is not repaired. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on BT Openreach apprentice engineer Tom Dickenson: A Day in the Life They'll aim to do this within 5 working days of you placing your order. The cookies is used to store the user consent for the cookies in the category "Necessary". Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. ", http://www.speedtest.net/my-result/3167201384. Your contracted to 37.5 hours a week for work which your are field based. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Now there is light at the end of the tunnel! These cookies will be stored in your browser only with your consent. Your working hours Our engineers work 37.5 hours a week. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Job Responsibilities: Undertake poling when required Work on If this happens we'll text you, call you, or send you an email to arrange another appointment. Lost or stolen. BT and Openreach workers stage second strike over pay ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Openreach on LinkedIn: #weareopenreach | 17 comments BT to merge divisions, Openreach strike actions ends document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The difference between the engineers was night and day. 01-04-2021 We had to say we were from Openreach, working on behalf of their Service Provider . If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Garry BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own 22h. business and public sector, Media Can Nigeria's election result be overturned? 30-03-2021 It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. 2023 BBC. Come home no Internet. A company that was engineering-led is now run by business(wo)men with the resulting chaos. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. BT Openreach Engineer - if you can't book a visit try an independent During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Delayed repair following loss of service. You might not need a visit, just the right advice and help to identify the problem! I need an engineer to come to my premises to fix a broadband fault. Clear a path to the main telephone socket, if you have one. 10. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. BT strike: Thousands of workers to take action for two days Read about our approach to external linking. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". @bt_uk. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Ask questions and share tips with other people 24 hours a day. . We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. . Faulty equipment like a telephone or router not covered by a maintenance contract. Solved: Invisible hole diggers - BT Community - BT Broadband When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. A specific time cannot be given and access must be available for the entire slot. Hey,@zoni23welcome back to the community. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Do openreach/ BT engineers work 24/7 ? Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Is there an Openreach Engineer in the house? - Page 1 - Jobs The installation takes around three hours and the Openreach engineer will need access to your property. Replying to . Fibre Engineer - jobs.bt.com He has sturdy life goals and knows where he wants to go. You also have the option to opt-out of these cookies. If you need help email your.problems@observer.co.uk. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Read about our approach to external linking. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Openreach UK Rebranding All its Logos and Engineering Vans The phone stopped working, and our broadband was down for about three hours but then came. Engineers from Openreach cut the telephone line while working in the street. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. At conservative gathering, Trump is still the favourite. BT Openreach What a great place to work! Civil's don't have to give the hrs travel time as you have to start at a yard. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Missed appointments. But heres a quick guide to the different installation terms we use, and the average timescales. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Mar 2018 - Present5 years 1 month. Need to change your appointment? BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Although I would guess your fault will probably be picked up on Monday morning. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Compiled by Patrick Collinson. What tips or advice would you give to others applying to BT? I could not recommend working for BT Openreach at all. I also get time for classroom learning which hopefully . Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Engineers from Openreach managed to cut our telephone line while they were working on our road. These cookies track visitors across websites and collect information to provide customized ads. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Complex Engineering Reception and Triage. Well send you a confirmation email with your appointment date and time slot. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 You can view these money saving ideas by clicking HERE. on The engineer said you should only have one line and said to get rid of the other. Technical support. Send us your details and we'll be in touch as soon as we can. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Do openreach/ BT engineers work 24/7 - thinkbroadband Training is rushed, clothing is poor and supervisory support is weak. If the engineer is already working on the fault, then you won't be able to change the appointment. The cookie is used to store the user consent for the cookies in the category "Other. Openreach | LinkedIn Its a good idea to make sure youve got the relevant property insurance to cover such instances. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Contact Us | Openreach Paul Clark at Bt Openreach Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Apprenticeships. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. How are the working hours at Openreach? | Indeed.com If a charge is likely, well let you know. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. For Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. My dad said we needed the one downstairs which he had already disconnected. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Openreach did not have anything to add to the BT statement. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. 30-03-2021 Is Openreach a Good Company to Work For? - How I Got The Job I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. We publish our charges in our terms and conditions charges schedule. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. First, Openreach will send an engineer to assess how much work is needed. You'll find up-to-date details of all charges and pricing information in BT Price List. BT Phone Number for Customer Service & Broadband - Selectra However, you may visit "Cookie Settings" to provide a controlled consent. 01-04-2021 Ring sky told an engineer will come out in the next 48 hrs. Include an address and phone number. It does not store any personal data. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. I have a line fault that needs to be fixed. But it changed its tune when the Observer got involved. This cookie is set by GDPR Cookie Consent plugin. In your case, communication between the two appears to have broken down badly. Suggest you contact openreach as this is BT Retail /Consumer forum. All depends when your manager wants you I guess. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. 22h52, Hi. BT. Instal a new Telephone Extension Socket & Broadcast. How to report a BT line fault or broadband fault. Answered View answer in the context of this discussion Report post Members of the Communication Workers Union (CWU), including call centre. I have sent a pm with my information and description of the situation. I saw one at a cabinet last Sunday afternoon. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Have you got the head for heights needed to train as an engineer at When you contacted BT, it said it had not booked that engineer and did not know about the work. They showed their strength but on Monday they will show their generosity. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Super helpful and knowledgeableman. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Very rarely. @XRaySpeX . Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. How quickly can I get Fibre to the Premises (FTTP) installed? The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans By clicking Accept All, you consent to the use of ALL the cookies. Engineer call outs and costs | BT Business This is a very common mistake made worse by the press. Work Experience. . on Ask questions and share tips with other people 24 hours a day. 15h06. You were left wondering if this was just a temporary fix. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest 26/04/2017. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Engineer installation | BT Help Within 10 working days, Openreach will have completed their survey. BT Openreach was established in 2006 . Some advice for working as a Civil Engineer with Openreach My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Our broadband then stopped working completely. Working from home no service passing the buck. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available